Privacy Policy

Effective Date: 17 Oct 2025

Live Life Now LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

Information We Collect

We collect information to provide you with quality mental wellness services and improve your experience.

Personal Information

When you use our services, we may collect:

• Name, contact information (email, phone number, address)
• Date of birth and age
• Emergency contact information
• Insurance information (if applicable)
• Payment and billing information

Health Information

As a mental health service provider, we collect sensitive health information including:

• Mental health history and current concerns
• Treatment goals and progress
• Session notes and clinical assessments
• Information relevant to your care and safety

Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral source and navigation patterns

Communications

We keep records of communications between you and our team, including emails, phone calls, and messages through our website.

How We Use Your Information

We use your information to provide, maintain, and improve our services.

Service Delivery

• Scheduling and managing appointments
• Providing therapy, coaching, and skills training
• Maintaining clinical records
• Processing payments and billing
• Communicating about your care

Legal and Safety Obligations

• Complying with legal and regulatory requirements
• Protecting the safety of you, others, or our staff
• Responding to legal processes or government requests

Service Improvement

• Understanding how our services are used
• Improving our website and user experience
• Developing new programs and resources
• Conducting internal research and analysis

Communications

• Sending appointment reminders and confirmations
• Providing service updates and information
• Responding to your inquiries
• Sending newsletters (only with your consent)

How We Share Your Information

We respect your privacy and only share your information when necessary or with your consent.

With Your Consent

We will share your information with third parties when you give us explicit permission to do so.

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Payment processors
• Scheduling and practice management platforms
• IT and security service providers
• Insurance companies (when you use insurance)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or to protect rights and safety:

• In response to court orders, subpoenas, or legal processes
• To comply with applicable laws and regulations
• When we believe disclosure is necessary to protect our rights or property
• In cases involving imminent harm to you or others

Professional Consultation

We may consult with other healthcare professionals regarding your care, always maintaining appropriate confidentiality standards and only sharing what is necessary for consultation purposes.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). You have specific rights under HIPAA, including the right to:

• Access your health information
• Request corrections to your records
• Receive an accounting of disclosures
• Request restrictions on use and disclosure
• Receive confidential communications

For detailed information about your HIPAA rights, please request our Notice of Privacy Practices.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction.

Security Measures

• Encrypted data transmission and storage
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and security

Limitations

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations.

Clinical Records

Clinical records are maintained according to professional standards and state law requirements, typically for a minimum of seven years after your last session.

Other Information

Payment records, communications, and other non-clinical data are retained according to our business needs and legal requirements.

Your Rights and Choices

You have rights regarding your personal information.

Access and Correction

You may request access to your personal information and ask us to correct inaccuracies. Clinical records may be provided in summary form or reviewed in person with your practitioner.

Communication Preferences

You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly. You cannot opt out of service-related communications such as appointment reminders.

Account Deletion

You may request deletion of your account and personal information, subject to our legal and professional obligations to retain certain records.

Do Not Track

Our website does not respond to Do Not Track signals, but you can manage cookies through your browser settings.

Children’s Privacy

Our services are not directed to individuals under 18 without parental consent. We do not knowingly collect information from minors without appropriate consent.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

International Users

Our services are based in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post updates on our website with a new effective date. Significant changes will be communicated to active clients.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Live Life Now LLC
Email:
Phone:
Locations:

State-Specific Rights

Depending on your location, you may have additional privacy rights under state law. Please contact us to learn more about rights that may apply to you.

We are committed to protecting your privacy and handling your information with care and respect. Your trust is essential to the work we do together.